Quality Review Specialist
Company Name:
Prudential
Reviews a variety of routine and complex cases/transactions. Identifies errors and provides detailed feedback to the processor. Contributes to writing and updating quality procedures and playbooks. Provides quality reports and/or quality review of quality reports to include statistical scoring results, error trends, open errors and ad hoc reports as necessary. Assist with the design and development of new quality review programs. Prepare for and attend partnership meetings (appeal activity, error trending, procedure clarification), team meetings, consistency meetings and technical sessions. Work on special projects independently within team environment. Assist with cross training and new hire training of quality team members.
- LTC product/process knowledge a plus
- Strong interpersonal/people skills, proven record of dependability
- Ability to research and problem solve complex issues.
- Strong oral and written communication along with good presentation skills.
- Proficient with Microsoft Excel
- Strong organization and prioritization skills and the ability to successfully multi-task and manage change.
- Bachelor's degree or equivalent experience
Job: Operations
Title: Quality Review Specialist
Location: Pennsylvania-Dresher
Requisition ID: LTC0006T Estimated Salary: $20 to $28 per hour based on qualifications.
Prudential
Reviews a variety of routine and complex cases/transactions. Identifies errors and provides detailed feedback to the processor. Contributes to writing and updating quality procedures and playbooks. Provides quality reports and/or quality review of quality reports to include statistical scoring results, error trends, open errors and ad hoc reports as necessary. Assist with the design and development of new quality review programs. Prepare for and attend partnership meetings (appeal activity, error trending, procedure clarification), team meetings, consistency meetings and technical sessions. Work on special projects independently within team environment. Assist with cross training and new hire training of quality team members.
- LTC product/process knowledge a plus
- Strong interpersonal/people skills, proven record of dependability
- Ability to research and problem solve complex issues.
- Strong oral and written communication along with good presentation skills.
- Proficient with Microsoft Excel
- Strong organization and prioritization skills and the ability to successfully multi-task and manage change.
- Bachelor's degree or equivalent experience
Job: Operations
Title: Quality Review Specialist
Location: Pennsylvania-Dresher
Requisition ID: LTC0006T Estimated Salary: $20 to $28 per hour based on qualifications.
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